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  • AutorenbildRalf Pühler

Gaining an edge through strategic managed services

According to a recent study by Accenture, a massive 92% of mid-sized companies have room for operational improvement. Organizations that move more boldly can build higher levels of maturity and drive significant competitive advantage.

In today's rapidly evolving business landscape, mid-sized companies find themselves at a critical juncture. Despite their significant potential, a staggering 92% of these organizations have yet to fully realize their operational capabilities, leaving ample room for improvement. The path to unlocking this potential lies in bold and strategic initiatives that can propel these companies towards higher levels of operational maturity, thereby gaining a substantial competitive advantage in the market.

One of the foremost challenges facing mid-sized companies is the increasing complexity of deals they engage in. These deals often bring along operational intricacies that demand innovative solutions. Operating models, once streamlined, now appear fragmented and strained under the weight of growth aspirations. They lack the scalability necessary to accommodate organic expansion and struggle to integrate inorganic bolt-ons seamlessly. Transitional service agreements (TSAs) exacerbate these challenges, lingering longer than necessary and siphoning off value and focus from core operations.

Moreover, the ability to deliver seamless end-to-end experiences for both customers and employees is hindered by the absence of a unified business process within the operating platform. This fragmentation compromises operational efficiency and hampers the organization's capacity to provide holistic solutions to its stakeholders.

Addressing these formidable challenges requires a departure from traditional financial engineering approaches towards a deeper focus on operational value creation. Mid-sized companies must recognize that their operational prowess holds the key to unlocking untapped potential. By leveraging operational value levers, these organizations can propel themselves towards operational maturity, a feat achieved by less than 10% of companies across all sizes.

Operational maturity enables companies to harness the full potential of their talent pool, augmented by robust data analytics and AI capabilities. This synergy empowers them to drive continuous reinvention across all facets of their operations, resulting in higher margins, accelerated innovation cycles, improved Environmental, Social, and Governance (ESG) performance, and enhanced customer satisfaction scores. These outcomes underscore the intrinsic link between operational excellence and sustainable business success.

Fortunately, the levers for operational value creation are well understood, with many tried-and-tested strategies available. However, the true challenge lies in execution—effectively deploying a diverse array of levers within a compressed timeframe. This necessitates a strategic and holistic approach that encompasses process optimization, technology integration, talent development, and cultural transformation.

Mid-sized companies stand at a pivotal moment in their journey towards operational excellence. By embracing a proactive and holistic approach to operational value creation, these organizations can transcend existing limitations and emerge as agile and resilient entities in an ever-changing business landscape. Now is the time for mid-sized companies to seize the opportunity and unlock their full potential by prioritizing operational maturity and driving sustainable growth.


In light of these challenges and opportunities, readers are encouraged to consider reaching out to Lean-IQ, a leading expert in operations and methods to improve performance throughout organizations. With our extensive expertise in Lean Management principles and operational excellence, we offer tailored solutions to help mid-sized companies navigate complex operational challenges, optimize processes, and drive sustainable growth. By partnering with Lean-IQ, readers can benefit from our proven track record in helping companies achieve operational maturity, unlock their full potential, and gain a competitive edge in today's dynamic business environment.

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